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Privacy Policy

Privacy Policy - Maya (mayahelps.com)

Effective Date: May 1, 2026

1. Introduction

Maya ("Maya," "we," "our," or "us") provides AI-powered communication and workflow automation tools for businesses, including voice, SMS, webchat, and email agents.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our platform, services, and websites (collectively, the "Services").

2. Information We Collect

2.1 Information Provided by Customers (Businesses)

Our customers (for example, self-storage operators) may provide data including:

  • Customer names, phone numbers, email addresses
  • Reservation and transaction details
  • Communication content (voice calls, SMS, chat, emails)
  • Account and property-related data

We process this information on behalf of our customers as a data processor/service provider.

2.2 Information Collected Automatically

When you interact with Maya-powered systems:

  • Device information (IP address, browser, OS)
  • Usage data (pages visited, interaction timestamps)
  • Session identifiers (cookies, local storage)
  • Call metadata (duration, timestamps - not full recordings unless enabled)

2.3 AI Interaction Data

We may collect:

  • Conversation transcripts (voice, chat, SMS, email)
  • User inputs and AI-generated responses
  • Intent, classification, and workflow metadata

2.4 Third-Party Integrations

We may receive data from integrations such as:

  • Property management systems (for example, SiteLink, storEDGE)
  • Communication providers (for example, Twilio, Telnyx)
  • AI/LLM providers (for example, OpenAI, ElevenLabs)

3. How We Use Information

We use information to:

  • Provide and operate the Services
  • Enable AI-driven conversations and workflows
  • Improve system performance and accuracy
  • Personalize interactions based on customer configurations
  • Monitor usage, detect fraud, and ensure security
  • Comply with legal obligations

Important: We do not use customer data to train general-purpose AI models unless explicitly agreed in writing.

4. Role of Maya (Processor vs Controller)

Maya acts primarily as a data processor on behalf of its business customers. Our customers determine what data is collected and how it is used. End users (for example, renters) should contact the business directly for data access or deletion requests.

5. Data Sharing and Disclosure

5.1 Service Providers

We may share information with providers such as:

  • Cloud hosting (for example, AWS, GCP)
  • Communication infrastructure providers
  • AI/ML providers
  • Analytics tools

All providers are contractually bound to protect data.

5.2 Customer Instructions

We share data with third-party systems (CRMs, payment systems, PMS tools) as instructed by our customers.

5.3 Legal Requirements

We may disclose data if required to:

  • Comply with laws or regulations
  • Respond to legal requests
  • Protect rights, safety, or security

6. Data Retention

We retain data as long as necessary to provide Services, according to customer-defined retention settings, and as required by law.

Customers may configure retention policies per tenant/workflow.

7. Security

We implement industry-standard safeguards, including:

  • Encryption in transit (TLS 1.2+)
  • Encryption at rest
  • Role-based access controls
  • Audit logging and monitoring
  • Secure API access

However, no system is 100% secure.

8. Your Rights

Depending on your jurisdiction (for example, CCPA, GDPR), you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Data portability

Requests should typically be directed to the business using Maya.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain sessions
  • Analyze usage
  • Improve performance

You can manage cookies through your browser settings.

10. AI and Automated Decision-Making

Maya uses AI to interpret user intent, generate responses, and automate workflows.

These systems may make probabilistic predictions, are monitored and configurable by customers, and can escalate to human agents when needed.

We recommend businesses maintain a human-in-the-loop option.

11. Multi-Tenant Architecture

Maya operates as a multi-tenant platform, meaning:

  • Data is logically isolated per customer
  • Each customer controls their own workflows, integrations, and policies
  • Knowledge bases and AI configurations are tenant-specific

12. International Data Transfers

Data may be processed in the United States and other jurisdictions where our providers operate. We use appropriate safeguards (for example, standard contractual clauses) where required.

13. Children's Privacy

Our Services are not directed to individuals under 13, and we do not knowingly collect data from children.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised Effective Date.